Support

Email support

Write to us at support@tsiptsip.com

Say what you were trying to do and what happened, and include the email address you signed up with. Never send your password.

Report a problem from the app

• On the web: choose Report a problem in the menu (or Settings, then Feedback).
• On iPhone: open Settings, then About, then Report a problem.

Common questions

How do I delete my account?

On iPhone: Settings, Profile, then Account & Data. On the web: Settings, Profile, then the Danger Zone section at the bottom. Deletion is permanent. If you own a farm, deleting your account deletes the farm and its data for everyone on it.

How do I get a copy of my data, or have it deleted?

You can delete your account yourself, as described above. To receive a copy of the personal data we hold about you, or to ask for other data to be corrected or deleted, email support and tell us the email address of the account. We may need to verify your identity first.

Why has my confirmation email not arrived?

Check your spam or junk folder, wait a few minutes, and make sure the address was typed correctly. You can ask for another email from the confirmation screen. If it still does not arrive, contact support.

Is my data private?

Your farm records belong to your farm account and are available to the members of your farm, within the access you give them. Things you choose to publish, such as Bazar listings or community posts, can be seen by others. For what we collect, who we share it with and your rights, read the Privacy Policy.